Terms of Service

By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a business, franchise, or studio entity ("Studio Subscriber"), you represent that you have the authority to bind that entity to these Terms.

Pillar provides a multi-tenant fitness management platform enabling fitness studios to manage class schedules, appointment slots, staff payroll logic, contracts, and customer billing, while providing end-users with booking tools and workout/movement logging features.

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify Pillar immediately of any unauthorized use or security breach.

• Subscription Fees: Studio Subscribers agree to pay the recurring software subscription fees set forth during onboarding or in an applicable order form.
• Automatic Renewal: Software subscriptions automatically renew for successive terms (monthly or annually) unless canceled prior to the renewal date.
• Payment Processing: Fees are charged via the primary payment method associated with your account. All software subscription payments are non-refundable except as required by law or explicitly agreed in writing.

• Pillar integrates with Stripe Connect to enable Studio Subscribers to process end-user payments for class packs, contracts, and appointments.
• Studio Subscribers acknowledge that end-user transactions occur directly between the Studio Subscriber and the End-User. Pillar is not a party to these transactions and bears no responsibility for refunds, chargebacks, service disputes, or unfulfilled studio passes.
• Pillar may collect an application fee or processing fee on transactions facilitated through the platform as disclosed in the studio onboarding setup.

• The Services, including movement logging, exercise databases, and studio workout tracking, are provided for informational and administrative purposes only.
• You acknowledge that physical exercise carries inherent risks of physical injury or death. You should consult a qualified physician before beginning any exercise routine or attending studio classes.
• Pillar is not responsible for injuries, medical conditions, or health adverse events resulting from workouts logged on the platform or classes attended at studio locations.
• Studio Subscribers are solely responsible for obtaining signed liability waivers from their clients.

• Custom Movements: You retain ownership of any custom exercise names, workout logs, or text notes you create ("User Content").
• License to Pillar: You grant Pillar a worldwide, royalty-free, non-exclusive license to host, store, reproduce, and display User Content solely as necessary to operate and provide the Services to you.
• Data Scoping: Private custom movements created by an End-User will remain restricted to that user's view and will not be displayed to other users unless promoted to the global system library by Pillar.

You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the Services.
• Bypass multi-tenant security boundaries to access data belonging to unassociated studios or users.
• Use the Services to transmit malicious code, spam, or unlawful content.
• Interfere with or disrupt the integrity or performance of the platform or Supabase/Stripe integrations.

You agree to indemnify, defend, and hold harmless Pillar Wellness LLC from and against any third-party claims, liabilities, losses, damages, and expenses (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Services, or any dispute between a Studio Subscriber and an End-User.

We reserve the right to suspend or terminate your account or access to the Services at our sole discretion, without notice, for conduct that violates these Terms or harms other users, studios, or the security of the platform.

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction and venue therein.

For legal inquiries or questions regarding these Terms, contact:

Pillar Wellness LLC
Email: contact@getpillar.app